Nurse Navigation · Care Coordination

Every patient gets one nurse who quarterbacks their whole journey.

Modern maternity care is fragmented, specialists, screenings, referrals, benefits, and follow-ups all pull in different directions. Ouma's nurse navigators are the constant thread through all of it: one person who knows the patient, holds the whole picture, and moves them from need to resource without ever letting go.

Talk to our team →See what a navigator does ↓

One nurseone relationshipthe full journey, from first contact through postpartum

The heartbeat

The nurse navigator is the quarterback of the whole company.

The heartbeat

The pulse of the whole practice

Something has to hold the whole picture together. That something is a person, not a portal.

Ask anyone inside Ouma who really runs the place and the answer is the same: the nurses. They sit in the background and do the lion's share of the work, clinical and administrative, care and paperwork.

On any given day a navigator is a nurse, a social worker, a scheduler, an advocate, and a friend. They wear every hat.

We think of them as the heartbeat of the company. Not the loudest part, and not the part on the brochure, the part that keeps everything else alive.

When a patient's care spans an MFM, a behavioral-health clinician, a diabetes team, a home blood-pressure cuff, and a local OB, the navigator reads the field, makes the calls, and moves every player into position around a single patient.

What a nurse navigator actually does

Always the same person. Always the fulcrum.

A navigator does not hand a patient off. They stay the constant point of contact while everything else moves around them.

01

Meet the patient.

A navigator picks up every new patient personally, a real introduction, not an intake form. The relationship starts here.

02

Find the real needs.

They surface what's actually going on: clinical risks, mental-health flags, transportation, food, housing, insurance, and language. The whole person.

03

Move them to the right resource.

They route the patient to the right specialist, program, or support, then make the warm handoff. MFM, behavioral health, diabetes, and monitoring all connect through the navigator.

04

Stay the constant.

As the patient moves between resources, the navigator never lets go, the one number that always works, the one person who always knows the story.

Why it matters

The service that makes every other service work

MFM, behavioral health, diabetes management, and remote monitoring are each powerful on their own. Navigation is what turns them into one experience instead of five disconnected ones.

One thread through a fragmented system.

Without a navigator, the patient holds the pieces together alone, chasing referrals and repeating their story. With one, that burden moves to a professional whose entire job is continuity.

Care that closes the loop.

A screening only matters if someone acts on it. A referral only matters if the patient actually gets there. Navigators are the connective tissue between identifying a need and meeting it.

Relationship-based medicine, at scale.

The navigator keeps care personal even as it spans specialties, states, and systems. Same person, the whole way through, a return to knowing your patient.

Navigation is not a feature bolted onto our other services. It's the coordination glue that holds all of them together.

The model we borrowed

We took a page out of cancer care's playbook.

1 : 1

One nurseOne patient

Walk into a major cancer center and something quietly changes the entire experience: you get tethered to a nurse. Not a rotating cast, but one nurse who learns your name, your history, and your fears.

Over the course of treatment that nurse becomes the person who knows the whole picture, the one who reads the field and calls the plays. It's why the nurse-navigator model took root in oncology in the first place.¹

Ouma does the same for pregnancy. A scared patient at 2 a.m. doesn't need a directory. They need the one person who already knows them.

1Patient navigation model originated in oncology; Freeman HP, Harlem Hospital patient navigation program; American Cancer Society patient navigation literature.

Who this is for

One constant person, for the populations you serve

Health Plans

A single point of contact for members in fragmented or underserved markets, the coordination that turns screenings into closed gaps and a better member experience.

For health plans →

Employers

One caring, expert guide for every pregnant employee, less confusion, less lost time, and fewer avoidable escalations across the whole journey.

For employers →

Hospitals & Health Systems

Navigators who extend your team, keep patients engaged between and after visits, and reduce the coordination load on your staff.

For hospitals →

Pairs well with

The services a navigator moves patients between, and holds together

Every one of these lines runs smoother when the same navigator is the thread between them, routing patients in and following the care all the way through.

High-Risk Pregnancy (teleMFM)

The subspecialty care navigators route complex patients into

Learn more →

Perinatal Behavioral Health

Where navigators take the mood-disorder flags they surface

Learn more →

Advanced Diabetic Management

The team navigators hand the data burden of GDM to

Learn more →

Remote Patient Monitoring

The eyes between visits a navigator watches and acts on

Learn more →

Frequently asked

Common questions about maternity nurse navigation

Our team can show how one nurse navigator closes gaps across your maternity population.

Talk to our team →

What is a maternity nurse navigator?

A maternity nurse navigator is a single nurse who guides a patient through the whole pregnancy journey, surfacing clinical and social needs, coordinating referrals, and staying the constant point of contact from first contact through postpartum.

How does virtual maternity nurse navigation work?

One Ouma navigator meets the patient, surfaces their real needs, routes them to the right specialist or support with a warm handoff, and stays the constant point of contact as care moves between MFM, behavioral health, diabetes, and monitoring.

How does nurse navigation improve maternal outcomes?

Navigators close the loop between identifying a need and meeting it: a screening only matters if someone acts on it, and a referral only matters if the patient gets there. That connective tissue is what turns fragmented services into coordinated care.

How does nurse navigation help close care gaps for health plans?

For health plans, a single point of contact for members in fragmented or underserved markets turns screenings into closed gaps and delivers a better member experience across the maternity journey.

What model is Ouma's nurse navigation based on?

It's modeled on the patient-navigator approach that originated in oncology, where each patient is tethered to one nurse who knows the whole picture. Ouma applies that same 1:1 continuity to pregnancy.

From Ouma Answers

How do health plans automate maternal health outreach and navigation?

The short answer

Automation finds the member. It does not close the gap. The design question is what happens in the minutes after a trigger fires.

Read the full answer →

Medically reviewed by Sina Haeri, MD, MHSA

Let’s Talk

Guide every member through their pregnancy.

Tell us about your population and the gaps you are trying to close.

Get in Touch →Learn How It Works

Expert maternity telehealth, extending the reach of subspecialty clinicians to every patient who needs it.

Every patient gets one nurse who quarterbacks their whole journey.

The pulse of the whole practice

Always the same person. Always the fulcrum.

Meet the patient.

Find the real needs.

Move them to the right resource.

Stay the constant.

The service that makes every other service work

One thread through a fragmented system.

Care that closes the loop.

Relationship-based medicine, at scale.

We took a page out of cancer care's playbook.

One constant person, for the populations you serve

Health Plans

Employers

Hospitals & Health Systems

The services a navigator moves patients between, and holds together

High-Risk Pregnancy (teleMFM)

Perinatal Behavioral Health

Advanced Diabetic Management

Remote Patient Monitoring

Common questions about maternity nurse navigation

How do health plans automate maternal health outreach and navigation?

Guide every member through their pregnancy.

Company

Resources

Services

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