accessLactation Support · IBCLC-certified
A lactation consultant in every parent’s corner, before baby arrives and long after.
Feeding a new baby can be one of the most joyful, and most overwhelming, parts of new parenthood. Ouma’s board-certified lactation consultants meet your patients and members by video, starting before delivery, and stay with them through the ups, the questions, and the late nights. Not a hotline. A person who knows each parent and their story.
The relationship
We start before the baby does
When the baby arrives, parents are not starting over with a stranger. They are continuing a relationship.
Most lactation help arrives after something has already gone wrong: a painful latch, a worried weigh-in, a 2 a.m. panic. We think that’s backwards.
Many of our patients meet their lactation consultant before delivery, while there’s still room to breathe and get to know each other. The consultant learns what the parent is hoping for, what they’re nervous about, and what a good start could look like for them.
The same consultant who prepared with them is there for the first tender, complicated days: the latch, the supply questions, the “is this normal?” moments. That consultant already knows their story, their goals, and their body.
We don’t disappear at week six. Feeding changes as the baby grows, through returning to work, pumping, teething, and weaning on the family’s own timeline.
Our consultants stay in the relationship for as long as they’re needed. An IBCLC is part clinician and part therapist by nature, as much about trust and reassurance as technique.
How it works
Expert lactation care, without leaving home
Most lactation support today happens in person, driving somewhere with a newborn, often within days of giving birth. Virtual changes that: the same board-certified expertise from their own couch, at the hour they actually need it.
Connect, ideally before delivery.
Parents connect with an IBCLC while still pregnant to prepare, or anytime after the baby arrives when help is needed now.
Meet by video, from home.
The consultant sees parent and baby in their own space, their chair, their pillows, their setup, often more useful than a clinic room.
Build a plan that fits.
Latch, positioning, supply, pumping, returning to work, or weaning, the family leaves with a plan and a person to call.
Stay connected.
Parents come back as often as they need. The relationship doesn’t reset each visit, because the consultant already knows them.
What we help with
More than the latch, from the first questions to the last feeding
Feeding touches almost everything in those early months. Our consultants support parents across the whole of it: how feeding is going, milk supply, the baby’s rhythms, the parent’s own nourishment, and rest at night.
Before baby arrives.
Consultants prepare with parents during pregnancy, so the first days feel less like a test and more like a plan they already know.
Latch and comfort.
When feeding hurts or simply feels off, we help parent and baby find what works, at their own pace.
Milk supply.
From worries about low supply to oversupply, engorgement, or a stubborn plugged duct, we help parents understand what’s happening and what to do.
The baby’s rhythms.
Cluster feeding, growth spurts, feeding cues, and the endless “is this normal?” We give families honest, grounded answers.
The hard early weeks.
Fussy evenings, the crying phase, and real exhaustion are part of it. We support the parent, not only the feeding.
Pumping, work, and weaning.
When life shifts again, we help parents pump, return to work, or wean gently on their own timeline.
in Lactation Care
The team
The gold standard in lactation care, the IBCLC
Our consultants are International Board Certified Lactation Consultants (IBCLCs), the highest and most rigorous credential in the field. Becoming one takes advanced clinical education and thousands of supervised hours with families.1
The credential is only half of it. The best lactation consultants are almost therapists by nature: patient, deeply present, and as attuned to how the parent is feeling as to how the baby is latching.
Ouma’s IBCLCs bring both, deep expertise, and a genuinely warm relationship families can lean on.
The moments we show up for
Parents reach for this support because…
Feeding rarely goes exactly to plan, and the questions that matter most often surface after discharge, once the hospital and clinic visits are behind them. Ouma’s consultants are the steady expert parents keep coming back to as things change.
They’re expecting and want to feel ready.
Parents who would rather prepare now than problem-solve later, with someone in their corner from the start.
The early days are harder than expected.
Latch, pain, or supply worries that call for a real expert tonight, not a search engine.
Life is changing again.
Back at work, starting to pump, or weaning, and wanting someone who already knows their journey.
Frequently asked
Common questions about telelactation
Our team can structure telelactation as a covered benefit for your members or patients.
What is telelactation?
Does insurance cover virtual lactation consultants?
Who provides the consultations?
When does support begin and how long does it last?
What can a virtual lactation consultant help with?
Let’s Talk
Lactation support that actually reaches families.
Tell us about your population and we will design the program.
Expert maternity telehealth, extending the reach of subspecialty clinicians to every patient who needs it.